In what we believe to be a move against UBER Costa Rica, Coopetico – a local taxi union out of San José – has decided to launch an app to improve its costumer service. The group announced this week that the app will be ready in two weeks and that it will help consumers request taxi services from the location they are, they could even a Tico direction and the drivers will know how to get there (we might have to write an article about a Tico direction sometime in the near future, it is actually amusing).
Coopetico has been working on the app for over a year. Phase one of the project was to test to separate platforms and making the necessary adjustments to come up with a better alternative for taxi users and drivers. The user will also be able to pay for its service with cash or debit or credit card.
Once the user request the service, he will receive confirmation containing the name of the taxi owner and a phone number to contact the owner in case there is a problem with the service or a delay with the arrival of the taxi.
The app was developed by the Empresa de Servicios Públicos de Heredia (ESPH), and will be only available for iOS users. No android version yet. Coopetico informed that they are also offering customer service training to taxi drivers to improve the services they offer to the final consumer.
There has been much complain from the taxi drivers and owners about UBER. However, this move from the taxi group is proving that healthy competition produces better services. Taxi users in Costa Rica would have never dreamed of having apps like this or better services in Costa Rica. It looks lik, but is also helping the consumers of taxi services who won´t be using UBER.Social tagging: Taxi Costa Rica > Transportation in Costa Rica > Uber in Costa Rica